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Oakland Unified School District

B&G Maintenance Requests

Work/Service Request Procedures

All work and service requests must be entered through the B&G Work Order System (SchoolDude). For questions or assistance registering for SchoolDude, please contact the Customer Service & Support Center at (510) 879-8777 or email B&G Customer Service. For emergencies, contact B&G Customer Service directly.
 

Priorities

Each service request is evaluated by our Customer Service & Support Center, and a priority is assigned to each request. There are four levels to which a work order can be assigned. The four levels and associated completion timelines are as follows:

  • Priority Level 1 - Requests that pose a health or safety concern and require immediate attention. Responses occur the same day whenever possible, or by the next business day, depending on the nature of the problem and time received.
  • Priority Level 2 HIGH- Non-emergency requests that require prompt attention but do not require same-day service. Requests are typically completed within 2–7 business days, depending on workload and complexity.
  • Priority Level 3 MEDIUM - Requests of a general nature that do not pose an immediate threat to the safety of the facility or its occupants. Requests to be completed within 7-10 business days, no later than 30 days during peak seasons.
  • Priority Level 4 LOW - Improvement Services.
    • Improvement Services requests take precedence over existing facility small projects, additions, modifications and all other work requests not associated with a repair to the facility. This requires a submission of a Request for Improvement Services form.
    • All work orders assigned a level 4 priority will be reviewed on a case by case basis and discussed with the appropriate parties for items such as funding, feasibility and a timeline for completion.

Improvement Services Form

A Request for Improvement Services Form must be submitted for installation of new equipment, playgrounds, fences, or any other non-maintenance-related services. Upon receipt, the total estimated cost will be faxed to the Site Administrator for approval. If the proposal is accepted by the submitter, a Purchase Order should be set up so work can be scheduled. Forms must be submitted to B&G no later than April of the same fiscal year (FY).
 

Community Improvement Projects / Volunteer Activities

For volunteer or community improvement projects, complete and submit the Volunteer Facility Improvement Projects form, available under the Facilities/B&G Maintenance Ops folder in the School Operational Library. Sites may not perform or allow any work to be performed without prior approval from Facilities/B&G Administrators.

Escalation Protocol

If you are unable to resolve field-work orders through SchoolDude or through B&G Customer Service and need to escalate the request, please contact Mark Cavalli, B&G Coordinator, for assistance.