Office of the Ombudsperson
Origin: 1950s from Swedish - "legal representative" - "an official appointed to investigate individual's complaints against maladministration, especially that of public authorities."
The Office of the Ombudsperson is responsible for the intake and monitoring of all formal District complaints. Formal complaints can be filed in this office.
The Ombudsperson is also responsible for investigating discrimination complaints (filed by students or parents/guardians) as well as complaints concerning the state program for English Language Learners (ELL) and retaliation for, or interference with ELL Program advocacy. The Ombudsperson also coordinates Williams Uniform Complaints and submits a Quarterly Report to the Governing Board. The Ombudsperson also serves as the Title IX Coordinator.
Filing a Complaint
The District encourages the early, informal resolution of complaints at the site level whenever possible. If parents or guardians have a concern, they should first contact the principal at their child's school. For principal contact information, please visit www.ousd.org/schools.
If you have additional questions or are not satisfied with the resolution offered by your child's school principal, please contact the appropriate Network Superintendent or the Office of the Ombudsperson.
Link to Complaint Procedures and Complaint Form
Board Policy (BP) Administrative Regulation (AR) 1312.3
Uniform Complaint Procedures
For complaints concerning violations of state or federal law, program violations and for unlawful discrimination, harassment, intimidation or bullying ENGLISH - Uniform Complaint Procedures
SPANISH- Uniform Complaint Procedures
Williams Uniform Complaint
For complaints concerning lack of a credentialed teacher, lack of instructional materials or textbooks and/or unsafe school facilities ENGLISH - Williams Uniform Complaint Procedures
SPANISH - Williams Uniform Complaint Procedures
AR 5145.7(a): Title IX
Sexual Harassment Complaint Procedures
For complaints concerning allegations of sexual harassment ENGLISH - Title IX Sexual Harassment Complaint Procedures
ENGLISH - Title IX Sexual Harassment Complaint Form
SPANISH - Title IX Sexual Harassment Complaint Procedures
SPANISH - Title IX Sexual Harassment Complaint Form
Student Bullying Complaint Procedures
For concerns regarding student-to-student bullying ENGLISH - Student Bullying Complaint Procedures
SPANISH - Student Bullying Complaint Procedures