- Oakland Adult and Career Education
- Distance Learning Resources
- Troubleshooting Guide
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Troubleshooting Guide
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How do I register for classes?
Posted by:Visit oace.asapconnected.com and register starting on November 16, 2020 IF you want to enroll in an ESL class.
If you want to enroll in GED or HiSET, you can enroll right now and anytime of the year.
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How do I get the password to my online class?
Posted by:Email your teacher! If you don’t know your teacher’s email, go to www.ousd.org/oace and search for your teacher.
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How do I get a computer?
Posted by:Come to our device distribution.
Every Tuesday and Thursday
@ 11:30 am - 12:30 pm
McClymonds High School
2607 Myrtle Street, Room 122
Oakland, CA 94607
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How do I get an OUSD Gmail account?
Posted by:Contact samantha.madayag@ousd.org. Please provide your first name, all last names, any other name that you go by, and your teacher's name.
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What do I do if I’m having trouble signing into my OUSD Gmail account?
Posted by:Contact samantha.madayag@ousd.org. Please provide your first name, all last names, any other name that you go by, and your teacher's name.
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What do I do if my computer gets too hot?
Posted by:1. Use a laptop on a table or desk, NOT a bed or couch.
2. Use a book to prop up your laptop to allow the air to flow.
3. If you’re still having issues, contact samantha.madayag@ousd.org. Please give your name, phone number, and teacher.
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How do I make my screen brighter?
Posted by:Look for the symbol that looks like a sun on your keyboard to make your screen brighter. OR Go into your settings and find “Display.” There, you can adjust the screen brightness.
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How do I submit assignments electronically?
Posted by:Type your answers for your assignment into a Google Doc and send it to your teacher. OR Contact your teacher.
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I’m having trouble signing into ESL Library.
Posted by:Contact your teacher and ask for your login information.
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I’m having trouble finding my teacher and viewing assignments in ESL Library.
Posted by:If you’re having trouble using ESL Library on your computer, try using ESL Library on your phone.
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How do I complete online homework assignments that won’t let me type into the assignment?
Posted by:Copy and paste the assignment into Google Docs, write our answers, and send it to my teacher. OR Write my answers in a notebook, take a picture, and send it to my teacher.