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  • Oakland Unified School District
  • Overview

Ombudsperson

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  • Office of the Ombudsperson

    OVERVIEW

     

    Origin: 1950s from Swedish - "legal representative" - "an official appointed to investigate individual's complaints against maladministration, especially that of public authorities."

     

    The Office of the Ombudsperson is responsible for the intake and monitoring of all formal District complaints. Formal complaints can be filed in this office.

     

    The Ombudsperson is also responsible for investigating discrimination complaints (filed by students or parents/guardians) as well as complaints concerning the state program for English Language Learners (ELL) and retaliation for, or interference with ELL Program advocacy. The Ombudsperson also coordinates Williams Uniform Complaints and submits a Quarterly Report to the Governing Board. The Ombudsperson also serves as the Title IX Coordinator.

     

    Filing a Complaint

    The District encourages the early, informal resolution of complaints at the site level whenever possible. If parents or guardians have a concern, they should first contact the principal at their child's school. For principal contact information, please visit www.ousd.org/schools.

     

    If you have additional questions or are not satisfied with the resolution offered by your child's school principal, please contact the appropriate Network Superintendent or the Office of the Ombudsperson.

     

    Directory of Schools and Principals

     

    Complaint Procedures

    Description

    Link to Complaint Procedures and Complaint Form

    Board Policy (BP) Administrative Regulation (AR) 1312.3
    Uniform Complaint Procedures
    For complaints concerning violations of state or federal law, program violations and for unlawful discrimination, harassment, intimidation or bullying ENGLISH - Uniform Complaint Procedures

    SPANISH- Uniform Complaint Procedures
    AR 1312.4
    Williams Uniform Complaint
    For complaints concerning lack of a credentialed teacher, lack of instructional materials or textbooks and/or unsafe school facilities ENGLISH - Williams Uniform Complaint Procedures

    SPANISH - Williams Uniform Complaint Procedures
    AR 5145.7(a): Title IX
    Sexual Harassment Complaint Procedures
    For complaints concerning allegations of sexual harassment ENGLISH - Title IX Sexual Harassment Complaint Procedures

    ENGLISH - Title IX Sexual Harassment Complaint Form

    SPANISH - Title IX Sexual Harassment Complaint Procedures

    SPANISH - Title IX Sexual Harassment Complaint Form
    AR 5131.2
    Student Bullying Complaint Procedures
    For concerns regarding student-to-student bullying ENGLISH - Student Bullying Complaint Procedures

    SPANISH - Student Bullying Complaint Procedures

1000 Broadway, Suite 450, Oakland, CA 94607(510) 879-8000

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OUSD prohibits unlawful discrimination (such as discriminatory harassment, intimidation, or bullying) against any student, employee, or other person participating in district programs and activities, including, but not limited to, those programs or activities funded directly by or that receive or benefit from any state financial assistance, based on the person's actual or perceived characteristics of race or ethnicity, color, ancestry, nationality, national origin, immigration status, ethnic group identification, age, religion, marital, pregnancy, or parental status, physical or mental disability, medical condition, sex, sexual orientation, gender, gender identity, gender expression, or genetic information, or any other characteristic identified in Education Code 200 or 220, Government Code 11135, or Penal Code 422.55 or equity or compliance with Title IX, or based on his/her association with a person or group with one or more of these actual or perceived characteristics (5 CCR 4610). BOARD POLICY 0410. BOARD POLICY 1312.3. BOARD POLICY 4030. BOARD POLICY 5143.3. BOARD POLICY 5145.7. Complaint forms are available at school sites, on the district webpage at www.ousd.org/ombudsperson, at the Office of the Ombudsperson located at 1000 Broadway, 1st Floor, Suite 150, Oakland, CA 94607, via email at gabriel.valenzuela@ousd.org, or via telephone 510-879-4281.
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