Origin: 1950s from Swedish - "legal representative" - "an official appointed to investigate individual's complaints against maladministration, especially that of public authorities."
The Office of the Ombudsperson is responsible for the intake and monitoring of all formal District complaints. Formal complaints can be filed in this office.
The Ombudsperson is also responsible for investigating discrimination complaints (filed by students or parents/guardians) as well as complaints concerning the state program for English Language Learners (ELL) and retaliation for, or interference with ELL Program advocacy. The Ombudsperson also coordinates Williams Uniform Complaints and submits a Quarterly Report to the Governing Board. The Ombudsperson also serves as the Title IX Coordinator.
FILING A COMPLAINT
The District encourages the early, informal resolution of complaints at the site level whenever possible. If parents or guardians have a concern they should first contact the principal at their child's school. Please see the 2016-2017 School Directory for principal contact information for each school.
OUSD NONDISCRIMINATION STATEMENT: OUSD prohibits unlawful discrimination (such as discriminatory harassment, intimidation, or bullying) against any student, employee, or other person participating in district programs and activities, including, but not limited to, those programs or activities funded directly by or that receive or benefit from any state financial assistance, based on the person's actual or perceived characteristics of race or ethnicity, color, ancestry, nationality, national origin, ethnic group identification, age, religion, marital, pregnancy, or parental status, physical or mental disability, sex, sexual orientation, gender, gender identity, gender expression, or genetic information, or any other characteristic identified in Education Code 200 or 220, Government Code 11135, or Penal Code 422.55 or equity or compliance with Title IX, or based on his/her association with a person or group with one or more of these actual or perceived characteristics (5 CCR 4610). BOARD POLICY 0410. BOARD POLICY 1312.3. BOARD POLICY 4030. BOARD POLICY 5143.3. BOARD POLICY 5145.7. Complaint forms are available at school sites, on the district webpage at www.ousd.org/ombudsperson, at the Office of the Ombudsperson located at 1000 Broadway, 1st Floor, Suite 150, Oakland, CA, 94607, or via telephone 510-879-4281.