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Origin: 1950s from Swedish - "legal representative" - "an official appointed to
investigate individuals'complaints against maladministration, especially that of
public authorities."

Oakland Unified School District
1000 Broadway, Suite 680*
Oakland, CA 94607
Telephone: (510) 879-4281*
FAX (510) 879-3678 *

Mr. Gabriel Valenzuela
Ombudsperson/Title IX Coordinator

Ms. Rosa Alarcon-Harris
Administrative Assistant

NOTE: *As of 9/30/13, we have moved to a new location and are no longer at the Lakeview Campus. Please see new our address, telephone and FAX numbers.
The Office of the Ombudsperson is responsible for the intake and monitoring of all formal District complaints. Formal complaints can be filed in this office.
The Ombudsperson is also responsible for investigating discrimination complaints (filed by students or parents/guardians) as well as complaints concerning the state program for English Language Learners (ELL) and retaliation for, or interference with ELL Program advocacy. The Ombudsperson also coordinates Williams Uniform Complaints and submits a Quarterly Report to the Governing Board. The Ombudsperson also serves as the Title IX Coordinator.
The District encourages the early, informal resolution of complaints at the site level whenever possible. If parents or guardians have a concern they should first contact the Principal at their child's school.  Please see the attached directory which lists the name of the Principal of each school.  Schools Directory 2014-15
If you have additional questions or are not satisfied with the resolution offered by your child's school Principal, you may also contact the Network Superintendent,  for additional assistance.  PK-12 Networks 2014-15

Area 1 Elementary Network Superintendent: Kyla TrammelI-Johnson
Deputy Network Superintendent: Sara Stone
 Trans Pacific Centre
1000 Broadway, 6th Floor, Suite 600
Oakland, CA 94607
Office: (510) 879-3662
Schools in Area 1:
Chabot, Hoover, Joaquin Miller, Lafayette, Martin K. King, Jr., Montclair, Peralta, Piedmont Ave., PLACE @ Prescott, Bella Vista, Carl B. Munck, Cleveland, Crocker Highlands, Emerson, Franklin, Kaiser, Lincoln, and Thornhill.

Area 2 Elementary Network Superintendent: Sondra Aguilera
Deputy Network Superintendent: LaResha Martin
 Trans Pacific Centre
1000 Broadway, 6th Floor, Suite 600
Oakland, CA 94607
Office: (510) 879-3662
Schools in Area 2:
Community United (CUES), Esperanza, Futures, Garfield, Global Family, Korematsu, Manzanita Community, Manzanita SEED, Melrose Leadership Academy, Allendale, Bridges at Melrose, Fruitvale, Glenview, International Community School (ICS), Laurel, Redwood Heights, Sequoia, and Think College Now (TCN).

Area 3 Elementary Network Superintendent: Monica Thomas
Deputy Network Superintendent: Wes Jacques
 Trans Pacific Centre
1000 Broadway, 6th Floor, Suite 600
Oakland, CA 94607
Office: (510) 879-3662
Schools in Area 3:
Acorn Woodland, Brookfield, Burckhalter, East Oakland PRIDE, Encompass, Grass Valley, Markham, New Highland, REACH, RISE, Greenleaf, Hillcrest, Howard, Horace Mann, La Escuelita, Madison Lower, Markham, Parker, and Sankofa.

Middle Schools Network Superintendent: Ron Smith
Deputy Network Superintendent: Charles Wilson
Trans Pacific Centre
1000 Broadway, 6th Floor, Suite 600
Oakland CA 94607
Office: (510) 879-8133
Schools in Middle School Network:
Bret Harte, Claremont, Edna Brewer, Frick, Montera, Roosevelt, Urban Promise Academy (UPA), Westlake, West Oakland Middle (WOMS), Alliance, Elmhurst Community Prep (ECP), Roots and United for Success.

High Schools Network Superintendent: Kevin Taylor
Deputy Network Superintendent: Mark Tripplet
Trans Pacific Centre
1000 Broadway, 6th Floor, Suite 600
Oakland, CA 94607
Office: (510) 879-8133
Schools in High School Network:
Castlemont, Coliseum College Prep Academy (CCPA),  Fremont, McClymonds, Oakland Technical, Skyline, Life Academy, Madison Park Upper
MetWest, Independent Study, Oakland High, Oakland International, Ralph Bunche, Community Day, Dewey, Gateway, Rudsdale, Sojourner Truth, and Street Academy.
If your child attends a public Charter School, you should contact the Principal of your child's school. Charter Schools are similar to a small school district and have their own Superintendent and policies. Since they are not OUSD employees we cannot investigate complaints filed against charter schools. All charter schools have their own complaint procedures and Governing Board.  You may also contact the District's Charter Schools Office for assistance by contacting:

Ms. Silke Bradford
Director of Quality Diverse Providers
OUSD Office of Charter Schools
Trans Pacific Centre
1000 Broadway, 6th Floor, Suite 639*
Oakland, CA 94607
(510) 879-1677
*Please be advised that the Charter Schools Office has moved to a new location as of July 2015. 

The Governing Board desires to provide a safe school environment that allows all students equal access and opportunities in the district's academic and other educational support programs, services, and activities. The Board prohibits, at any district school or school activity, unlawful discrimination, harassment, intimidation, and bullying of any student based on the student's actual race, color, ancestry, national origin, ethnic group identification, citizenship, age, religion, marital or parental status, physical or mental disability, medical condition, status as a veteran or disabled veteran, sex, sexual orientation, gender, gender identity, or gender expression; the perception of one or more of such characteristics; or association with a person or group with one or more of these actual or perceived characteristics.
Transgender Policy
California Law Prohibits Gender-Based Discrimination in Public Schools.
The California Code of Regulation defines "gender" as: "a person's actual sex or perceived sex and includes a person's perceived identity, appearance or behavior, whether or not that identity, appearance, or behavior is different from that traditionally associated with a person's sex at birth." This policy is meant to advise school site staff and administrators regarding transgender and gender non-conforming student concerns in order to create a safe learning environment for all students, and to ensure that every student has equal access to all components of the District's educational program.

Board Policy 5145.3 [English], [Spanish][Chinese][Vietnamese][Cambodian]

Administrative Regulation 5145.3 Transgender Students  [English]
This notice should be disseminated to students, employees, parents or guardians, school and district advisory committees, appropriate private school officials or representatives, and other interested parties.
For complaints regarding allegations of non-compliance with state and federal programs and/or for allegations of discrimination. These procedures should be posted in the main office of each school as well as at the district office. Please discard old documents and please post new documents.
  1. Administrative Regulation (AR) 1312.3 [English],[Spanish], [Chinese], [Vietnamese], [Cambodian-Khmer]

For complaints concerning lack of  textbooks or instructional materials, teacher vacancy or misassignment, unsafe conditions of  school facilities, unclean bathrooms and/or CAHSEE Intensive Instruction and Services.

These procedures are required to be posted in the main office of each school as well as at the district office. The Notice of Complaint Rights (E1) is required to be posted in every classroom of every school.
  1. Williams UCP Administrative Regulation 1312.4 [English], [Spanish], [Chinese], [Vietnamese], [Cambodian] (doc)
  2. Williams UCP Notice to Parents, Guardians, Pupils and Teachers 1312.4 (E1):Complaint Rights [English], [Spanish], [Chinese], [Vietnamese], [Cambodian]  (doc)
  3. Williams UCP Complaint Form 1312.4 (E2): [English], [Spanish], [Chinese],  [Vietnamese], [Cambodian]  (doc)
G. CALIFORNIA HIGH SCHOOL EXIT EXAM (CAHSEE) - Intensive Instruction & Services Program
Education Code section 37254 requires that the following notice be posted in the school office of each school serving students in grade 10-12, the district office, and on the internet website of the school district.
  1. Student Eligibility Notice [English], [Spanish], [Chinese], [Vietnamese], [Cambodian] (doc)


The complaint and report process shall be used by any member of the public to report an incident that pertains to the conduct of the Oakland School Police Department. It may be used to document information regarding employee commendatory acts or misconduct. It can also be used to offer criticism and recommendations regarding policies, or to report any activities or conditions requiring an investigation, attention, or reform.

In order for timely review of the facts, including interviewing witnesses, the complaint should be filed within 120 days of the alleged misconduct. The public may file a complaint and report with the District Ombudsperson or by contacting the Oakland Schools Police Department:

For more information, you may contact:

Jeff Godown, Chief of Police

Oakland Schools Police Department

Cole Campus 

1011 Union Street, Oakland, CA 94607

(510) 874-7777

FAX (510) 874-7787




The Governing Board is committed to maintaining an educational environment that is free from harassment and discrimination. The Board prohibits sexual harassment of students by other students, employees, or other persons, at school or at school-sponsored or school-related activities. The Board also prohibits retaliatory behavior or action against persons who complain, testify, assist, or otherwise participate in district complaint processes.

Board Policy 5145.7 [English], [Spanish], [Chinese], [Vietnamese], [Cambodian], [Arabic]

Administrative Regulation 5145.7 [English], [Spanish], [Chinese], [Vietnamese], [Cambodian], [Arabic]

The Governing Board recognizes the harmful effects of bullying on student learning and school attendance and desires to provide safe school environments that protect students from physical and emotional harm. District employees shall establish student safety as a high priority and shall not tolerate bullying of any student. Education Code 234.1 requires the Board to adopt a policy prohibiting discrimination, harassment, intimidation, and bullying.
Board Policy 5131.2 [English] [Spanish] [Chinese]
Administrative Regulation 5131.2 [English] [Spanish] [Chinese]
Bullying Incident Report Form [English] [Spanish] [Chinese]
The Governing Board prohibits discrimination against and/or harassment of district employees and job applicants at any district site or activity on the basis of actual or perceived race, religion, color, national origin, ancestry, age, marital status, pregnancy, physical or mental disability, medical condition, genetic information, veteran status, gender, sex, or sexual orientation.

Board Policy 4030 [English] 
Administrative Regulation 4031 [English] 
Level I Complaint form [English] 
Level 2 Appeal form [English]

For more information, please contact:
Aaron Townsend
Deputy Chief, Talent Management
Human Resources Services and Support (HRSS)
1000 Broadway, Suite 295
Oakland, CA 94607
Telephone: (510) 879-0159
FAX:(510) 273-1511
The Governing Board prohibits sexual harassment of district employees and job applicants. The Board also prohibits retaliatory behavior or action against district employees or other persons who complain, testify or otherwise participate in the complaint process established pursuant to this policy and administrative regulation.
Board Policy 4119.11, 4219.11, 4319.11 - Sexual Harassment [English]
Administrative Regulation  4119.11, 4219.11, 4319.11 - Sexual Harassment [English]
Last Modified on July 16, 2015
Last Modified on September 11, 2009