Origin: 1950s from Swedish - "legal representative" - "an official appointed to investigate individual's complaints against maladministration, especially that of public authorities."
The Office of the Ombudsperson is responsible for the intake and monitoring of all formal District complaints. Formal complaints can be filed in this office.
The Ombudsperson is also responsible for investigating discrimination complaints (filed by students or parents/guardians) as well as complaints concerning the state program for English Language Learners (ELL) and retaliation for, or interference with ELL Program advocacy. The Ombudsperson also coordinates Williams Uniform Complaints and submits a Quarterly Report to the Governing Board. The Ombudsperson also serves as the Title IX Coordinator.
FILING A COMPLAINT
The District encourages the early, informal resolution of complaints at the site level whenever possible. If parents or guardians have a concern they should first contact the principal at their child's school. Please see the 2016-2017 School Directory for principal contact information for each school.
Nondiscrimination Policy: OUSD prohibits unlawful discrimination against any protected group as identified under Education Code 200 and 220 and Government Code 11135, and Title IX, including actual or perceived sex, sexual orientation, gender, ethnic group identification, race, ancestry, national origin, religion, color, mental or physical disability, age, or on the basis of a person’s association with a person or group with one or more of these actual or perceived characteristics in any District program or activity that received or benefits from state financial assistance, including athletic programs. Complaint forms are available at school sites and at the Office of the Ombudsperson, located at 1000 Broadway, Suite 680, Oakland, California 94607. For further information, call 510-879-4281. BOARD POLICY 0410, 51